A bit of a rant this morning.
Here’s the thing. There are no doubt lots of businesses sitting around complaining right now. The economy’s bad, customers are gone – and when customers do call, all they want is the cheapest price.
And then there are others that are doing just fine.
What’s the difference? Hear my experience ordering 1,000 postcards.
So some questions:
Are you really serving your customers?
Are you actually there to answer the phone?
Are you giving them what they want?
…Because if you’re not, you’ve got no right to complain.
(If you’re interested, the company is Vertical Printing and Graphics.)