Small Gift, Big Benefit

‘Tis the season for giving. My dry cleaner hasn’t forgotten that. When I brought in my shirts and pants today, the owner handed me a lint remover and thanked me for being a customer this year. Every business should do something like this, because: It recognizes the relationship between the business and its clients, cementing…

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Find Newsletter Writing Daunting?

I had lunch the other week with a new entrepreneur. She thought a newsletter would help one of her clients in the not-for-profit sector to communicate with its donors. A good idea. But she was daunted by the prospect of having to create one – designing it, finding pictures, writing headlines, making sure everything lined…

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