When you’re selling your home, your agent doesn’t just put up a sign: There are procedures involved in showing your home. And that means both sellers and agents have responsibilities.
While it’s the real estate professional’s responsibility to ensure the safety and privacy of the home, it’s the seller’s responsibility to make it easy for agents to show it. The lock box (also called key box) facilitates this.
The lock box is an indispensable tool that makes it easier to show the home and affords access whether or not the seller is present.
That means that when the seller agrees to allow a lock box on the residence, he or she is not only trusting their agent, but agents from other offices who are members of the Multiple Listing Service (MLS), and who will be showing the home to their clients.
Through MLS instructions, the listing agent should tell “cooperating” or “buyer” agents how to enter and show the property. It’s up to these cooperating agents to be courteous to the sellers by following the instructions. As well, the high-tech lock box enables the homeowner to know when the home has been accessed, so both agent and seller will be able to follow up should the rules not be followed.
Occasionally, the listing agent fails to include showing instructions and, since the key box is not an open invitation to inspect the property without first checking these instructions, it’s essential that the “cooperating agent” contact the listing office broker for permission and instructions.